Subscriptions Cancelled by Mr Nobody
Posted 10 November 2003 - 11:57 AM
Is anyone else suffering with this?
I’m getting desperate as my customers are taking this out on me and I’m afraid that a few of these relationships may not survive a second or even a third inconvenience.
If anyone has experienced similar difficulties I would love to here about it, especially if you managed to solve the problem!
Posted 10 November 2003 - 12:09 PM
A Back-up Funding Source is necessary to help guarantee completion of an Instant Transfer payment. The Back-up Funding Source may either be a credit/debit card or confirmed bank account separate from the one used to fund the payment. When an Instant Transfer payment is initiated, a Back-up Funding Source must be available in case the transfer from the financial institution fails.
PayPal Tech Support
PayPal, an eBay company
Posted 10 November 2003 - 12:43 PM
Is there anyway around this? For instance if a customer is changing a bank account should they add their new bank account first then delete their old. I gather that what you are saying is that is they delete the old account then add the new all their subscription will be cancelled!
Is there any way of warning users of this when they go to delete a funding source? It seams a little harsh if there are no warnings.
Thanks again for replying so quickly.
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